What Our Customers Say
Celtic Knot The Celtic Shop

Customer Comments We are extremely proud of our customer service and the quality of goods we sell. Below are just a small selection of emails and replies from our customer satisfaction email we send out 14 days after goods have been ordered, and no! we have not left out the negative emails we honestly don't receive many


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Emails from Previous Customers


What a great service. Parcel arrived very well wrapped and really quick. Lovely presentation of goods and very well priced, what more can I say. Thanks again


Just like to drop you a line to say thank you for the speed of my order excellent....   will certainly be recommending you..


I received my order today and wanted you to know that I am so very pleased with it.  I have ordered pens from you for 2 or 3 years as Christmas gifts for my son-in-law and those have been a big hit with him as he collects pens


Thank you so much.  The watch has arrived and we are delighted with it!  You have provided a very swift service and we will certainly order from you again! My son will be delighted with his Christmas present


I received the compact yesterday and it is just beautiful! I bought it to use on my wedding day Thank You


 just to let you know that both the person who the purchase was for and myself were very happy with the goods. I was also very impressed with the level of customer service, it was very efficient, and I was kept informed throughout the ordering and shipping process. The best thing I found about your website was the fact that I didn't have to register to order from you. Most other companies have insisted on registration to order and I have then been inundated with advertising emails. Many thanks for not doing that! Thanks for your concern over the goods and customer service and for enabling me to get a thoroughly enjoyed gift, I'm sure either friends or myself will be using you again soon!


thank you, I have received my order from you very promptly. I am very pleased with the excellent range of gifts you offered and found it hard to make a choice! The packaging and delivery was extremely good and I thank you for your efforts.


I was very happy with the level of service that I received from yourselves. Unfortunately the first pen set I received I was not entirely happy with but after speaking to customer services I arranged to send it back (which hopefully you have received) you then sent another set out to my Brother (as it was his birthday the next day) gift wrapped free of charge. He was extremely pleased with his gift and I would like to once again send my sincere thanks for a very professional and speedy service from The Celtic Shop. I would definitely consider using your website again to purchase something for myself or anyone else.


I was amazed how fast and good everything worked out and that I got my order right in time. Thank you again for your really good service.


love the watch, your service is fabulous, thank you!


Fantastic service - ordered on Sunday night and received the very well wrapped parcel on Tuesday morning


Firstly I found the website very simple to use and I found what I was looking for without any of the usual frustrations (like links to other sites). Secondly the turnaround of my purchase from payment to my door was impressively quick (two days). Thank you


I was more than impressed with both the customer service I received and the product itself (blue eternity wine glasses). The gentleman with whom I placed my order was extremely helpful, professional and polite - it makes such a change to speak to someone like this - I came off the phone feeling very confident that my late Christmas order would be with me in time and that all my details had been correctly taken.  And in fact my parcel arrived very early the next morning - absolutely brilliant.

I will have no doubts whatsoever about recommending your shop and your website - the overall service was outstanding and I personally will be shopping with you again.

Thanks again for your exceptional service


I received my order yesterday and just wanted to say that I couldn't have imagined how beautiful the items are, the photo's just don't do them justice. I was so impressed and as they are for a present I am confident they will be appreciated. I can certainly say I will be ordering from you in the future. A.R England


I just received the package of four money clips. They are absolutely beautiful. Even the boxes are exquisite.


Many thanks for your speed of service & the excellent quality of the items I ordered, it is a pleasure doing business with you P.G England


just to say I received my order as promised and I'm very pleased with it  E.M.  England


My parcel arrived this morning!  I'm so impressed with your prompt service I'm really pleased with the letter opener and I look forward to shopping with your again.  A.P  USA


I received my order today and was pleasantly surprised at the quality of the merchandise.  K.C.  England


My parcel arrived this morning!  I'm so impressed with your prompt service.  M.P.  England


The Letter Opener arrived yesterday. An Excellent service and the product is as good as it looked on your web site  T.D.  England


Both the Celtic pens I ordered have arrived in perfect  condition and they are absolutely beautiful!  They came in 5-7 working days after I ordered them which is amazing because here in the states, sometimes it takes 2-3 weeks to get delivery on orders Thank you for all your help and friendship V.B. USA



Thank you for your e-mail. Its good to know that good customer service is still alive in some businesses. Yes i have received the items i ordered and they arrived before Christmas as you promised. My Husband is delighted with his new cufflinks and i will be ordering more goods from you in the future


Yes i have received the wax seal sets and I am very satisfied thank you. I will not hesitate buying new stuff from your shop. Thanks again.


I have received the Celtic cufflinks that I ordered and am very pleased, they're even better in the flesh. Thanks for the excellent service and should I need anything else in your line I know where to come.

Once again many thanks.


I have received my goods and I am very pleased with the speed of the delivery, the quality of the goods and the service I have received so far.  I was certainly impressed with the choice of goods on the website and will certainly be using The Celtic Shop again for further purchases


Thank you for the prompt shipping! The item is exactly as I hoped


I am VERY pleased with how FAST I received my item. I was expecting it to take longer, so thank you for your GREAT service. Also the item is wonderful, just what I was expecting. Thank you so much and keep up the great work. I will definately purchase from The Celtic Shop again!


we received the wax seals thank you.  They came very quickly and we are very pleased with both them and the level of service.  Thanks again


Thank you, very happy with the service. It was a gift for a friend so I have not seen the item as it was delivered direct to her, but she seemed very happy with it and I was impressed with the efficiency of order and delivery. Would visit the site again


We are very happy with our order. It was a birthday present for my husband and he loves it. I have referred friends to your shop also, after they saw the pocket watch they wanted one also. Thank you so much for the fast delivery


Your service was fantastic I ordered just before 4 and it arrived about 9 the next day. Perfect as my husbands birthday was the day after that, time to wrap and all !!!!!!! The gift itself a pewter hip flask was very good quality we were both v. pleased so thank you x x x x


The Letter Opener arrived yesterday. An Excellent service and the product is as good as it looked on your web site  T.D.  England


Both the Celtic pens I ordered have arrived in perfect  condition and they are absolutely beautiful!  They came in 5-7 working days after I ordered them which is amazing because here in the states, sometimes it takes 2-3 weeks to get delivery on orders Thank you for all your help and friendship V.B. USA


Hi there, thank you very much!  I loved the last 2 items that I bought from you & will soon be back for more of your lovely items


I am very happy with the letter opener I purchased from The Celtic Shop, the web site was easy to use, the order arrived promptly and it was beautiful  Thank you very much indeed


I would like to say that i was very inpressed with the service i recieved.  I did not expect the item to come as quickly as it did as paypal seemed to be holding up the peyment that i sent.  I would recommend yourselves to anyone that asked about celtic items


I am very happy with the service i received from the Celtic Shop. The goods arrived when I expected, well packaged and were exactly what I was expecting. I will no doubt be ordering more wax when I run out. Thanks for the great customer service


I was really pleased with my purchase and the service, the pen I chose arrived the very next day.


Many thanks


I bought the same letter opener for my mother 2 years ago, my sister broke it so I was glad you still have them in stock.  The pen will be a birthday present for my husband. Thanks for the excellent service


would just like to say I was very impressed with the service and quality of the goods.  I would have no hesitation in recommending your shop to my friends


the album arrived yesterday in mint condition and its perfect just what i was looking for, thank you very much for a top class service i will definitely recommend you guys. very many thanks again


Just wanted to say thank you very much for a swift easy transaction.  I got the bookmarks on Tuesday morning after only ordering them on Sunday.

I'll definitely be using you again


I was very happy with my purchase, and service from you. I will definitely be ordering from you again.


I was very satisfied with my order and the service was excellent. Thanks very much!


Very quick and efficient service, we will be back!


Being an original Scot I've done a lot of shipping back and forth over the many years I've lived in the States.  I can honestly say that your service has been one of the finest I have received.  I placed my order on Monday, it was shipped on Wed and I received it in on Friday!  Even my sister's mail doesn't come that quickly.  The quality was excellent and I have recommended your site to fellow Scots in town.  I will certainly be using your services again. 

Thank you.....your company is top notch.


Just want to say thank you for your prompt response to our order.  we are very satisfied with the service we received.  The pen arrived in six days and arrived on our Son's birthday which was exactly what we wanted to happen.  Thank you again for making our Son's birthday extra special. (shipped to the USA)


I was extremely satisfied with the service I received from the Celtic Shop. The product was beautiful and I will certainly use you again.

Many thanks,


many thanks for such fast and outstanding delivery on my order. received safely this morning with many thanks


Thank you so much - that was incredibly efficient!


Thank you for your prompt service the order only took 4 days to get to AMERICA this is very impressive I will certainly use your gift service again many thanks


Absolutely fantastic thanks. My company are hosting a Murder Mystery evening and i wanted all the envelopes sealed with blood red wax - everybody was really impressed. I was very pleased with the speed of service - i would have no hesitation in using your company again.

Thanks very much.


I have to say I was extremely impressed with the service you offered.  I placed my order on the Sunday evening and received it on the Tuesday morning – I don’t think I have ever had such swift service from an Internet order before.  The goods were well wrapped (it was a pair of lead crystal tumblers) and are both in perfect condition.  I would have no trouble in highly recommending your site to anyone who asked my opinion.


Very impressed by speed of delivery. The refills don't write quite as well as Cross's own but at less than half the prize they are good value. I shall buy from you again.


hi, received my celtic knot pocket watch this am, it is a beautiful product and i am very pleased with your fast delivery. many thanx again


The item ordered (Rennie Macintosh Ballpoint pen) was of excellent value and quality.

The service you provided was superb. No delays whatsoever.

You will most certainly be hearing from me again.


Thank you for your follow-up message.  Our order came the day that you had indicated and we are very happy with the product quality and service you provided.  We we certainly keep you in mind for future purchases


Thanks for your e-mail. I can confirm that the paper knife I ordered arrived safely and very promptly, so that I was able to send it on to my father in time for his birthday.

 I was very pleased with both the gift and the service I received

 many thanks


Just wanted to let you know that I have received my order and I am extremely pleased - the shipping was very reasonable and speedy considering the great distance between us!  Thank you for such a wonderful buying experience

P.S., I will definitely be buying from The Celtic Shop again!


Received the pen and letter opener set in two days, and it's even nicer than i expected, really pleased, many thanks.


Although my order was short of 4 wax sticks I emailed and they were delivered promptly


Your company is wonderful - great selection, excellent service and great shipping times


Delighted with extra touch of message on back of parcel asking the recipient not to open until a designated date i.e. birthday


friendly and efficient service thank you


The wax gun was less than half the price i had seen it on other sites. The gold wax is fabulous and i cant stop playing and practising so i'm sure i will be placing another wax order very soon. The item was delivered quickly and was packaged well. Fabulous all round service!


The service was very fast.  The postage was very competitive


Was delighted with your service and sped of delivery. My brother was delighted with his keepsake.  Many Thanks


Very impressed with the quick service. Order was delivered within about 48 hours


I found the service to be extremely good and the quality of goods excellent. I am very pleased with my purchase and would definitely shop here again


When placing my order I had problems with my payment. I resorted to telephoning you and found you to be very helpful. Also, your delivery is extremely prompt.

The quatlity is wonderful, the knot is a bit smaller than I thought it would be


Excellent service and prompt delivery.  Would have no hesitation in recommending to others


I have EMailed a request for stud celtic cross earrings and I received a very prompt reply. So I am pleased with your service and follow up


Thank you for your email in relation to customer service. I was really pleased with the customer service: quick delivery, and the quality of the wax seal.  I have already used it on my wedding invitations and was impressed with the outcome.


ball point pen left out of box. sent email and quick reply given and pen sent out same day. thanks


I am very pleased with the products I ordered (as is the recipient) and very impressed with the speed of delivery


I ordered three Celtic pens--they arrived in a timely fashion and are beautiful!


Item ordered very pleased with, very well packed and lovely quick delivery.  Kept me informed very well.  Very good service indeed !!!!


Payment and Shipping

All Customers

can pay Online with a Credit/Debit Card or if you have a PayPal
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Most orders are dispatched same day if ordered and paid for before 3.30pm using Royal Mail 2nd class post, signed for, next day delivery or airmail for overseas orders. for some orders and heavier items we use a courier service.

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